Returns & Exchanges
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 2 days of confirmed delivery for most items in new condition with all the tags.
1. Please contact Customer Service by emailing us at firstname.lastname@example.org , indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Send us the package to the provided address from customer service.
4. Most returns are processed within 7 business days after we receive your package. We'll issue the refund in form of shop n save voucher if you don't want the voucher we can refund to your bank account minus the delivery charges. Voucher balance can be used on your next purchase. Once your refund has been issued, you will receive a confirmation email.
1. You have 3 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 3 days of delivery.
2. Jewellery item once unpacked from the original packing cannot be exchanged or returned.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-shop n save products .
Note: The original shipping fee are non-refundable.
Address will be provided by the Customer Service.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Read more about our Delivery Policy